What is the new Fleetboard Portal and how does it differ from the current desktop solution?
The new Fleetboard Portal is a holistic solution replacing the previous Mercedes-Benz Trucks Uptime Portal and Fleetboard Cockpit systems. The portal offers an intuitive, web-based user interface for managing booked Mercedes-Benz Trucks Uptime or Fleetboard services.
Advantages for you:
Which functions does the new Fleetboard Portal offer?
The functionality and service availability of the new Fleetboard Portal are undergoing constant development. The current range of services has been listed here: service description
To whom is the new Fleetboard Portal available?
In principle, the new Fleetboard Portal is available to all existing Fleetboard and Mercedes-Benz Trucks Uptime customers. Whether you, as an existing customer, can yet benefit from the new Fleetboard Portal depends on the development status and the services you have booked. Contact your sales partner for more information.
Can I still use the old Mercedes Uptime Portal or the Fleetboard Portal?
The new Fleetboard Portal will fully replace the Fleetboard Cockpit and the Mercedes-Benz Trucks Uptime Portal in the future. Once you, as an existing customer, have been invited to the new portal, access to the old system will still be possible for a short time. After that, your user account will be deactivated.
What are the requirements for using the new Fleetboard Portal?
System requirements
For using the new Fleetboard Portal, we recommend the following browsers: Google Chrome, Mozilla Firefox or Microsoft Edge. You will need an email address to register.
Hardware requirements
Depending on the current development status, the use of the new Fleetboard Portal requires certain hardware versions in your vehicle. You can find out the supported hardware and the configuration in your vehicle from your sales partner.
How can I get access to the new Fleetboard Portal?
A Fleetboard master agreement or Mercedes-Benz Trucks Uptime agreement is required for using the new Fleetboard Portal. Access to the portal is only possible through a personalised invitation by an already existing user. This can provide access to selected fleets and relevant data.
How do I register in the new Fleetboard Portal once I have received an invitation?
Click the link in the invitation that you received by email. Then choose an individual password in the registration screen and log in.
Detailed instructions for the registration process has been listed here:
How does vehicle activation and deactivation work in the new Fleetboard Portal?
The procedure for vehicle activation and deactivation remains the same. You can register these as usual using the Support Centre on the Fleetboard website: Fleetboard: Online support centre
Can I log in to my user account at the same time using different terminal devices?
You can log in at the same time using different terminal devices or browsers.
How long is data stored in the cloud?
The data will be stored for as long as necessary to provide the relevant services in accordance with data protection regulations. Automatic deletion takes place after the relevant period has elapsed.
Is it possible to connect external systems in the Fleetboard portal?
Currently, no interfaces are offered via the new Fleetboard portal. This takes place at a later stage in development.
For which e-vehicles can I offer Digital Services and which services are available?
Currently, Digital Services can be offered only on eActros and eEconic. Services available for e-vehicles are Mapping, Logbook, Charge Management and Mercedes-Benz Trucks Uptime.
Does Charge Management work with my existing charging stations?
Charge Management provides services for charging stations on private depots. The most recent list of compatible charging stations can be found on our website. We continuously keep testing new charging stations from different vendors on compatibility with Charge Management.
Does Charge Management work with the public charging network?
As of today, public charging sessions cannot yet be monitored with Charge Management. As availability of the charging network for trucks expands, we are planning to add this aspect to the service.
Where can you find information about the state of charge and the remaining range?
The data on the battery state of charge and the remaining range come directly from the vehicle itself. Data is displayed in the following applications: Map, Uptime
Do charging stations communicate directly with the Daimler Truck backend or is there an interface between the backends of the charging vendor and Daimler Truck?
The charging station communicates directly with the Daimler Truck backend via its SIM card or cable connection. Communication is based on OCPP 1.6 standard.
Does the load limit apply per vehicle or for the entire charging station?
For the entire charging station. This then distributes the power depending on the absorption capacity of the vehicles, which are, if necessary, plugged in at the same time via several connections.
Who can help me with a problem with my charging station?
Charging station from Siemens: Either contact the support team of Fleetboard or Siemens for any problem you encounter. Charging station from other manufacturers: In case of a problem with the charging station hardware, please contact the support team of the manufacturer of your charging station. Any issue in the Fleetboard Charging application will be dealt with by the Fleetboard support team.
Does Daimler Truck / Fleetboard provide SIM cards for the charging station of the customers?
No, Daimler Truck / Fleetboard is not providing SIM cards for customers. A charging station can be connected to Internet via LAN, WLAN or SIM card.
How much data traffic do I have to expect when my charging station is connected to the internet via SIM card?
One of our charging stations vendors is estimating a data transfer of around <500MB per month.
Are compatible charging stations available in all Fleetboard markets?
Charging stations compatible to Charge Management should be found in all markets where the eActros/eEconic is available. The most recent list of compatible charging stations can be found on our website.
Where can I find my Mercedes-Benz Trucks Uptime information?
Your Mercedes-Benz Trucks Uptime Portal has been integrated in the new Fleetboard Portal.
Are Fleetboard services mandatory for the use of Mercedes-Benz Trucks Uptime?
No, they are not. Mercedes-Benz Trucks Uptime is a component of a vehicle-based service contract and is not part of a Fleetboard master agreement.
For which vehicles is Mercedes-Benz Trucks Uptime available?
The use of Mercedes-Benz Trucks Uptime is only possible in combination with a Mercedes-Benz truck.
The Mercedes-Benz Trucks Uptime service is currently available for the “Actros”, “Antos”, “Arocs”, “Atego”, “eActros”, “Econic” and “eEconic” model series if the technical requirements are met, subject to country-specific and vehicle-specific exceptions.
For detailed information on the availability of the service, please contact your Mercedes-Benz Trucks Service Partner.
Is Mercedes-Benz Trucks Uptime also available for e-vehicles?
Yes, generally MB Trucks Uptime can be offered for Mercedes-Benz e-vehicles and it is available in the Fleetboard Portal https://my.fleetboard.com
What are the system requirements for Fleetboard Cockpit?
In order to be able to use the Fleetboard services in an optimal manner, Fleetboard recommends meeting the following system requirements:
System Requirements
How do I update Fleetboard Cockpit?
You can start an update under Help / Update in the Cockpit client.
Where can I download Fleetboard Cockpit?
For the latest version, use the following link:
Cockpit Releases
Does the Fleetboard Time Recording feature support double-manning?
The Fleetboard Time Recording feature also displays the co-driver data.
How do I change the interval of my Mass Memory Download?
You can adjust the Mass Memory Download interval (30 days max. Interval) in Fleetboard Cockpit as needed.
How do I administrate the Driver Card Download?
You can administrate the Driver Card Download in Fleetboard Cockpit. For detailed instructions, please refer to the Fleetboard Cockpit manual.
What are my benefits using Card Hotel?
Our card hotel keeps your company cards available 24/7. No need to manage company cards yourself or use a card reader. With the Card Hotel, we ensure a 24/7 access for tachograph downloads.
How can I send you my company cards?
Follow the step-by-step instructions within the configuration. We explain how to send company cards to our card hotel, including the address.
How many company cards can I send to the card hotel?
We recommend to deposit one company card per 50 vehicles in your fleet.
How can I get my company cards back?
Please contact our Fleetboard support. We will then arrange the return of your company card.
What happens when my company cards expire?
We’ll notify you 90 days in advance of the expiration date. After the expiration date, we’ll securely destroy the card on your behalf. If you prefer to keep the card, contact the Fleetboard Support.
I have forgotten my user password. How do I proceed?
First, please contact your internal Fleetboard administrator.
If you don’t know who that is, please contact our Support under Online Support Center
A Smart Tachograph is installed in the vehicle. What do I have to consider?
Attention:
What factors influence how long an activation takes?
The duration of the activation process depends on multiple factors such as the installed hardware and its wireless reception. Please also make sure that the ignition is turned on at least once a day during the activation process.
How can I have my vehicle activated?
Activate your vehicle using our online support form
Online Support Center
How can I have my vehicle deactivated?
Deactivate your vehicle using our online support form
Online Support Center
Where do I find my contract number and customer number?
The contract number is the 10-digit number on your contract that starts with “14”. Your customer number has 5 or 6 digits and can also be found on your contract.
Can I convert my contract from the Logistics Management to the Messaging service?
A contract conversion is possible. It requires changing the master agreement. Please contact your sales representative under Sales Contacts
How long will data be stored in the Fleetboard system?
Depending on the type of data, different storage periods have been defined. These can be found in the Fleetboard data protection provisions.
Where do I find a summary of my booked services?
You can find your booked services in your contract confirmation.
Why was I billed for a connection and / or annual fee?
The connection and / or annual fee is part of your contract with Fleetboard.
Why am I billed for a vehicle that is no longer part of my fleet?
In this case, the vehicle appears not to have been deactivated. Using our online form, you can deactivate vehicles that you are no longer operating at any time. If you have already sold or returned the vehicle, we shall need proof in the form of e.g. a leasing partner contract or a sales contract.
When are the invoices written?
Invoices are written at the beginning of each month.
I would like to apply for a partner fleet. How do I proceed?
To do this, please select "Partner fleet link" and then "Order link" in the Online Support Center under "Administrative Help".
Please note that the form must be signed by the contact person responsible for the proprietor’s fleet.
Which functionalities does the Fleetboard Fleet.app offer?
> Performance Analysis with driving style and degree of difficulty evaluation (based on vehicle or driver)
> Trip Records (position, tour progress)
> Overview of driving time prognoses
> Driving and rest times
Where can I download the Fleetboard Fleet.app?
Fleetboard apps can be downloaded from Google Play Store or Apple App Store.
Who is the target group of the Fleet.App?
CustomerAdmin, Managers & Dispatchers
Which functionalities does the Fleetboard Driver app offer?
It offers information from the Time Management, Performance Analysis, and Track and Trace services that is relevant to drivers.
How do I change the driver card number in the Fleetboard Driver app?
Log on to Fleetboard Driver with your e-mail address and your personal password.
Under the “Renew driver card” option on the “My profile” tab, you can now change the driver card number.
How do I register a driver in the Fleetboard Driver app?
1. From within the app, register using your name, e-mail address, language, and password, and agree to the General Terms and Conditions.
2. You will receive an e-mail that you need to confirm.
Where can I download the Fleetboard Driver app?
Fleetboard apps can be downloaded from Google Play Store, or Apple App Store.
Which Fleetboard services do I need to book to see data under My Grade, My Times, and My Truck in the Fleetboard Driver app?
To view these, you must have booked the following services:
For My Times, you need to book the Time Recording service.
For My Grade, you need to book the Performance Analysis service.
For My Truck, you need to book the Track & Trace service.
How can I, as a driver, see information under My Grade, My Times, and My Truck?
1. After the registration and the initial login, the driver card verification is displayed.
2. Perform the next four steps.
3. Add the driver card and its issuing country to the app.
4. Add the odometer reading of the Fleetboard vehicle where the driver card has been inserted.
5. Drive your vehicle for appr. 15 minutes to transmit data.
6. Fleetboard now automatically checks whether the data that was entered into the app matches the Fleetboard data.
7. (Please note that the verification may take up to 24 hours.)
8. If the verification is successful, your dispatch agent automatically receives a data release notification in Cockpit.
9. As soon as the data has been released, you will see your data in the app.
10. If the verification fails, please check the data you have entered and repeat the driver card verification process.
11. If the verification still fails, please contact us directly through the app.
I am interested in Fleetboard products / services. Who do I need to contact?
For an overview over our sales contacts, please go to:
Sales Contacts
Where can I submit an application or find out the status of my application?
Applications must be submitted to www.daimler.com/career. This portal also allows you to request the current status of your application.
Where can I purchase Fleetboard merchandising?
Our promotional items are not for sale. If interested, please contact your sales representative.